Privacy Policy

This Privacy Policy applies to the Pronto Pilates website. The Pronto Pilates website is provided for information and educational purposes and may contain links to other sites. Once you enter another website (whether through an advertisement, service, or content link), be aware that Pronto Pilates is not responsible for the privacy practices of such other sites. We encourage you to look for and review the privacy statements of each and every website that you visit.

We believe that transparency is the key to any healthy relationship. At Pronto Pilates, we’re all about healthy. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it. Here we describe the privacy practices for our website and you will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.

Specifically, we’ll cover:

• Information We Collect and How We Use It
• How Information Is Shared
• Your Rights To Access and Control Your Personal Data
• Data Retention
• Analytics and Advertising
• Cookie Policy
• Our Policies for Children
• Information Security
• Our International Operations and Data Transfers
• Changes to This Policy
• Who We Are and How To Contact Us

Information We Collect and How We Use It

We collect the following personal information from you on the Pronto Pilates website forms.

• First and Last name
• Email address
• Phone number

When you share your details, we’ll use them to get in touch, answer your questions, provide support, and send occasional updates or offers from Pronto Pilates.

You can unsubscribe from our emails anytime by clicking the “unsubscribe” link at the bottom of any message.

If you provide your mobile number and opt in to receive SMS/text messages from Pronto Pilates, you may receive recurring messages such as class reminders, service updates, or limited-time offers. Message and data rates may apply.

To stop receiving text messages, reply STOP to any message we send. You can also get help by replying HELP. You’ll receive opt-out instructions in our first text.

Your mobile information will not be shared or sold for marketing purposes. We may share personal information only with service providers who process it on our behalf for operational purposes (for example, message delivery or analytics) under contractual safeguards.

Passive Information We Collect

Like many other websites, we also automatically collect and log other non-identifying information when you interact with the Pronto Pilates website:

Device data. We collect data from the device and application you use to access the Pronto Pilates website, such as your Internet protocol (IP) addresses, operating system, device type, browser type and timestamps.

Usage data. We collect usage data that may include which Pronto Pilates webpages you visit, what you click on, when you performed those actions, and so on. Emails sent by Pronto Pilates collect information about who opened those emails and clicked on links in them. We do this to measure the performance of the Pronto Pilates email messaging and to monitor and improve email deliverability and open rates.

How Information Is Shared

We do not share, sell, trade, or transfer your personal information, including your mobile phone number or email address, to anyone for marketing or promotional purposes.

Pronto Pilates may disclose personal information to third-party service providers that perform operational functions on our behalf, such as email and SMS delivery, analytics, or customer support. These providers are contractually required to use the information only for those purposes and to maintain its confidentiality.

We may also disclose information when required by law or when necessary to protect our legal rights, the safety of our community, or the integrity of our services.

Your Rights To Access and Control Your Personal Data

You may ask us at any time for information about any personal data we hold about you, or ask us to correct or delete that information. We will complete this request within 30 days of the initial request for information being received. Please complete this form to start this process. If you need further assistance regarding your rights, please contact us, and we will consider your request in accordance with applicable laws.

To the extent required under applicable law, and subject to our rights to limit or deny access/disclosure under applicable law, you have the following rights in your Personal Data. You may exercise your rights by contacting us at the address below.

You may also opt out of marketing emails or text messages at any time by using the unsubscribe or STOP options described above.

Access: You may receive a list of your Personal Data that we process to the extent required and permitted by law.

Rectification: You may correct any Personal Data that we hold about you to the extent required and permitted by law.

Deletion: To the extent required by applicable law, you may request that we delete your Personal Data from our database.

Complaint: You have the right to contact or file a complaint with state authorities (Attorney General) or supervisory authorities about our mishandling of Personal Data. To do so, please contact your local data protection or consumer protection authority.

Data Retention

We retain the information we have about you for as long as necessary to support our business operations, comply with legal obligations, or prevent harm.

We also retain SMS consent records and related communication logs for at least three (3) years, or as required by law.

Analytics and Advertising

Google Analytics. In addition, our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website includes aggregated and anonymized data about your location, device type, screen resolution, browser version, and other non-personal information. Such information will be transmitted to and stored within Google’s Data Centers. Please note that while Google uses your IP address to collect this information, your IP address and any other personally identifiable information are not stored.

The information Google retains is used to evaluate the use of our website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Further information may be obtained by visiting Google’s privacy policy.

Opting Out. You can opt out of Google Analytics using a browser plugin such as Google Analytics Opt-out Browser Add-on.

• AdWords Remarketing. We use Google AdWords Remarketing to advertise Pronto Pilates across the Internet, in particular on the Google Display Network. We use a Google AdWords Remarketing code to log when website visitors view specific pages or take specific actions on our website. Google AdWords Remarketing can display ads to you based on what parts of the Pronto Pilates website you have viewed by placing a cookie on your web browser. This does not in any way identify you or give access to your computer or mobile device.

  Google AdWords Remarketing allows us to tailor our online marketing to better suit your needs and only display ads that are relevant to you. If you do not wish to see ads from Pronto Pilates you may opt out in the following ways:

  1. Opt out of Google’s use of cookies by visiting Google’s Ads settings.
  2. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

• Facebook Remarketing. We use the Facebook pixel for occasional remarketing advertising. We do this to understand and deliver ads and make them more relevant to you. Facebook may use cookies, web beacons, and other storage technologies to collect or receive information on the Smile Marketing website and elsewhere on the internet and use that information to provide measurement services and target ads. If you do not wish to see ads from Smile Marketing on Facebook you may opt out by visiting Facebook’s Ad Preferences settings.

  To learn more about your choices and the steps you can take to protect your privacy on the internet visit https://www.aboutads.info/choices or https://youronlinechoices.eu/.

We use this information to conduct research and analysis to better understand how visitors are using the Pronto Pilates website, so that we can improve our website experience. From time to time, Pronto Pilates or its operations contractors acting on their behalf, conduct online research in order to gather feedback about our site through online or email surveys.

Participation in these surveys is completely voluntary and you may choose whether or not to participate and disclose information. Personally Identifiable Information collected through market research will only be used by Pronto Pilates and its operations contractors and will never be given or sold to a third party.

Cookie Policy

We use cookies and other technologies to ensure that everyone who uses Pronto Pilates website has the best possible experience. By continuing to visit or use our services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy. You can find more information about cookies at: cookiesandyou.com.

Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you.

Our cookie table lists some of the third party cookies on our sites. Please note that the names of cookies, pixels and other technologies may change over time. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

List of cookies used by Pronto Pilates

Our Policies for Children

We are committed to protecting the privacy of children. Neither Pronto Pilates nor any of its services are designed or intended to attract children under the age of 13.

Information Security

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our website services. No method of transmitting or storing data is completely secure, however, if you have a security-related concern, please contact our office.

Our International Operations and Data Transfers

Our website hosting company, Vortala, operate internationally and transfer information to the United States for the purposes described in this policy. They rely on multiple legal bases to lawfully transfer personal data around the world. These include your consent, the EU-US and EU Commission approved model contractual clauses, which require certain privacy and security protections.

Changes to This Policy

If we make any material changes to how we use your personal information, we’ll update this policy and note the date of revision below. Your continued use of the site after those changes indicates your acceptance of the updated terms.

Who We Are and How To Contact Us

If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us.

Pronto Pilates
Suite A Level 8, Harbourview Building, 152 Quay Street
Auckland Central Auckland 1010

This Privacy Policy does not protect you when you send content, questions or ideas to Pronto Pilates via email. If you want to keep them private or proprietary, do not send them in an email. We try to answer every email within 48 business hours, but are not always able to do so.

Last Updated: October 2025